Support & operations
Already running Aras or a RIM, PIM or DPP solution? Start with the current system: application, responsibilities, outstanding issues and the next planned change.
Structured onboarding
Document systems, versions, customisations and access together. Define support boundaries between your team, VALNARO and other vendors, with a traceable handover.
Incident, problem & change
Prioritise incidents by impact, investigate causes and release changes under control. Ticket channels, escalation contacts and acceptance are defined in the service agreement.
Operating model & SLA
Agree service hours in Europe/Zurich, response targets, maintenance windows and responsibilities. Hosting region, backups and recovery depend on the selected infrastructure and confirmed contract.
Planned improvement
An upgrade roadmap, regression tests and documentation keep the application maintainable. Evidence needed for quality processes is agreed with your QA team.